NEED
ANALYSIS
A.
Analysis of Learning Needs
Before conducting this ESP class, we conduct need analysis
first. It is done by doing interview and test. Here are the following questions
in our need analysis:
1. Why is
the language needed?
· For
study
· For
work
· For
training
· For
on-the-job training
· For a
combination of these
· For
some other purposes
2. How
will the language be used?
·
Skills involved: listening, speaking,
reading, writing, etc.
·
Activities applied: oral presentation, role-play, discussion, etc.
3. What
will the content areas be?
·
Subjects :
medicine,
biology, agriculture, engineering, economy
·
Themes /topics
·
Levels: students,
technicians, teachers, administrators, etc.
4. Who
will the learner use the language with?
5. Where
will the language be used?
6. When
will the language be used?
7. Why are
learners taking the course?
·
Compulsory or optional
·
Needs
·
Promotion, etc.
8. How do
the learners learn?
·
What is their learning background?
·
What is their concept of teaching and learning?
·
What methodology will appeal to them?
9. What
resources are available?
10. Who are
the learners?
11. Where
will the ESP course take place?
12. When
will the ESP course be conducted?
B.
Target Needs
After conducting need analysis, we determine the target
needs. Hospitality students need the training to be able to work at hotel as
well as possible. By using communicative approach, we effort to close the lack
of the students in serving the guest. To be able to serve the guest of a hotel
well, they should have a good skill in the hospitality field. This course
focuses on the student’s ability in the hospitality practical as the students
want. It is designed to make the students to be able to do interactive dialog
in some hospitality term.
SYLLABUS
AND COURSE DESIGN
Smart Hospitality Course opens
intermediate level (2 classes: morning and afternoon class). It is determined
by the placement test at the first. Students who register in SHC should follow
the test to ensure whether they can join the course or not. Here is the
syllabus of SHC:
Week
|
Material
|
Objective
|
Time allocation
|
Instructors
|
|
1,2,3,4
|
Front
Desk and Reception
|
Students are able to do
interactive dialogs related to checking-in
Students are able to do oral dictations
& question practice with speech recognition
|
18 hours
( 12 meeting, @ meeting= 90 minutes )
|
Adiwarni, BA
|
|
5,6,7,8
|
Restaurant
& Bar
|
Students are able to do interactive
dialogs related to restaurant & bar
Students are able to oral
dictations & question practice with speech recognition
|
18 hours
( 12 meeting, @ meeting= 90 minutes )
|
Lindan Ramly, BA
|
|
9,10,11
|
Guest Services
& Housekeeping
|
Students are able to do interactive
dialogs related to basic housekeeping & room service
Students are able to do oral
dictations & question Practice with Speech Recognition
Students are able to memorize
housekeeping vocabulary
|
13,5 hours
( 9 meeting, @ meeting= 90 minutes )
|
Joanne Gallagher-Kurtzke, A.S.B.A.,.B.S.B.A., M.B.A |
|
12
|
Mid Test
|
1st = Front Desk and Reception
|
90
minutes
|
All
|
|
2nd
= Restaurant and Bar
|
90
minutes
|
||||
3rd=
Guest Service and House Keeping
|
90
minutes
|
||||
13,14,15
|
Cashier &
Checking Out
|
Students are able to do
interactive dialogs related to cashier & checking out
Students are able to do oral
dictations & question practice with speech recognition
|
18 hours
( 12 meeting, @ meeting= 90 minutes )
|
Dr.Hugh Brennan B.A., M.A.
|
|
16,17,18,19
|
Guest Relations & Sales
|
Students are able to do interactive
dialogs related to sales and advisory tasks
Students are able to oral
dictations & question practice with speech Recognition
|
18 hours
( 12 meeting, @ meeting= 90 minutes )
|
Kirill Rykov, MS, BA, PGD |
|
21,22,23
|
Telephone Services
|
Students
are able to do interactive dialogs related to
telephone services and messages
Students are able to do oral
dictations & question practice with speech recognition
|
13,5 hours
( 9 meeting, @ meeting= 90 minutes )
|
Mohammad Jamaludin, BA, MA.
|
|
24
|
Final Test
|
1st =
Cashier and Checking Out
|
90
minutes
|
All
|
|
2nd
= Guest Relation and Sales
|
90
minutes
|
||||
3rd= Telephone Services
|
90
minutes
|
||||
25-36
|
On the Job Training at Hyatt Regency and Sheraton
Hotel
|
Real
Working
|
3
months
|
||
